Delivery Information

Furniture & larger items
Delivery of furniture and larger items is £50 to most mainland UK destinations (excluding northern Scotland and Northern Ireland). Items will be put into your room of choice. Removal of packaging and assembly work is not included in this price, please contact the Web Team for a quote.
The postcode areas listed in the ‘Outlying Postcodes’ section below are classed as outside of our normal delivery area (northern Scotland). Delivery to these areas will cost an additional £50 (£100 in total). The checkout process does not apply the extra delivery charge and we will contact you to take the £50 before dispatching your order.
Outlying Postcodes
The postcodes listed below are outside of our normal delivery area and will incur a surcharge, see above for details.
Excluded Delivery Locations
Offshore and non-UK destinations are not part of our standard delivery program (this includes Northern Ireland, Shetland Islands, Outer Hebrides, Isle of Man, Jersey and Guernsey). Please contact us directly for a competitive shipping quote based on your location and the size of your order.
Failed Deliveries of Larger items & Furniture
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, to ensure successful delivery. Please discuss any access issues with us; any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot.
Please ensure that you are available to take delivery on the arranged day. If you miss your allocated delivery slot goods will be returned to our warehouse and a redelivery will need to be arranged.
Please give at least 48 hours’ notice if you wish to cancel or rearrange your delivery.
You will be liable for any associated costs that we incur for the failed delivery. Depending on your location and the size of the order, this could be considerably more than the initial £50 standard delivery charge that you may have paid (minimum £100, increasing with location and size of order). This must be paid before redelivery will be made or, for cancelled orders, will be deducted from any refund due.
For items in stock our standard delivery is 2-5 working days. For other items please refer to the individual availability message on the individual products. All dates are approximate.
Missing, incomplete or damaged orders
If you've more than one item on your order products may be sent out separately and could arrive at different times.
If your order hasn't arrived, or arrives incomplete, or the goods are damaged, please contact the webstore.