Returns & Refunds

Returns Policy

Distance Selling Regulations
When you buy online or by telephone, you have rights as a consumer under the Distance Selling Regulations. This means if you notify us in writing of your wish to return an item within 14 working days of receiving it, we’ll refund you for both the purchase price and the original delivery charge; however, you are responsible for the cost of returning the item back to us. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.

Returns Procedure
You must notify us of a return, in writing, within 14 working days from the day after you have received delivery. Email or write to us at Web Team, Perkins Furniture & Flooring Perkins, 16 Eastgate Street, Caernarfon, LL55 1AG

If the item is faulty - You must notify us in writing and return the item within 30 days. The item must be returned for a full refund to be given. In the case of a faulty item being received we will reimburse the delivery cost in returning the item to us or we will send our own courier to collect it directly from you.

You can return items to us via:

  • Royal Mail or courier Include your despatch note, stating the reason for the return and whether you'd like a refund or a replacement.
  • In store  Take the despatch note and the product you wish to return or exchange to the store and tell the sales adviser you bought it online.

Items should be returned in their original packaging and in a fully resaleable condition. Please see Exclusions below for exceptions to this policy. If the product is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, decide to deduct a proportion of the original selling price from the refund amount. This does not affect your statutory rights.

Purchases of furniture and other large goods
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture or other large goods to ensure successful delivery. Please discuss any access issues with us as more time may be needed for your delivery. Any undisclosed access problems may result in goods being returned to our warehouse and you will be liable for any associated costs.

You are unable to return any special order/custom made furniture items. For those item which can be returned, please note that the cost of this will be considerably more than the delivery charge that you have paid. Please contact the Web Team for a quote.

Can only be made to the original card used for purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired.

Unless they're faulty, we're unable to offer a refund or exchange on:

  • Goods ordered to your specification, and/or made to meet your needs
  • Ready Made curtains if the strings have been drawn on the pencil heading tape or if they have been altered

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.


How to change or cancel an order

If you wish to change or cancel an order please contact the Web Team. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our Returns Procedure above.